Jeebuz FAQ — All Your Questions Answered

No. Under Jeebuz policy, each person may only open one account. Multiple accounts are strictly prohibited, and if detected, all associated accounts will be permanently closed.

Click the "Forgot Password?" link on the login page. An OTP will be sent to the phone number you registered with — use it to set a new password. The whole process takes under 2 minutes.

Some details can be updated directly from your account settings. For changes to your phone number or other sensitive information, contact Jeebuz via live chat or support email. Changes will be made after identity verification.

The minimum deposit at Jeebuz may vary depending on current promotions and the payment method used. Check the deposit page or ask our live support for the latest information. Deposits via mobile banking are quick and easy.

Jeebuz withdrawals are typically processed in as little as 3 minutes. Mobile banking and e-wallets are the fastest options. However, your first withdrawal may take slightly longer if KYC verification is required.

Jeebuz does not charge any deposit fees. However, your mobile banking or wallet provider may apply a small transaction fee — that is entirely their own policy.

KYC is generally not required for small withdrawal amounts. However, a copy of your national ID or passport may be requested for larger amounts or your first withdrawal. This is purely for your security.

Jeebuz offers betting on 30+ sports, including cricket, football, tennis, badminton, and basketball. Live and pre-match betting is available for all major tournaments popular in Bangladesh, including the IPL, BPL, and World Cup.

In fish games, you shoot various fish on screen to earn points and prizes. Larger fish and boss fish yield bigger rewards. The game is entirely skill and strategy-based — the more you practice, the better you get.

Pre-match betting means placing a bet before the match starts — the odds are fixed at that point. Live betting lets you bet in real time while the match is in progress, with odds that change every moment. Live betting is more exciting but requires quick decisions.

In most cases, a bet cannot be cancelled once it has been placed. However, if Jeebuz's Cash Out feature is available, you may have the option to sell your bet at a set value before the match ends.

After completing registration at Jeebuz, your welcome bonus is automatically credited to your account on your first deposit. The bonus amount and terms may change from time to time — check the promotions page for the latest offer.

No. Bonus funds cannot be withdrawn directly — you must first meet the specified wagering requirements. For example, a 3x or 5x wager means the bonus must be bet 3 or 5 times before it becomes withdrawable.

When someone registers using your referral code or link and makes their first deposit, you earn a referral bonus. The more friends you refer, the more bonuses you earn — with no limit.

The Jeebuz app is available for download at jeebuz.app/app. Android users can download the APK file, while iOS users can install it from the App Store.

First, check your internet connection. Then close the app and reopen it. If the issue persists, clear the cache or uninstall the app and download the latest version. If you're still having trouble, contact live support.

The Jeebuz app runs on Android 6.0 and above, and iOS 12 and above. If the app doesn't work on an older device, you can access jeebuz.app directly from your mobile browser.

Yes. Jeebuz keeps user funds in a separate trust account, distinct from the company's operational funds. All transactions are processed through SSL encryption and licensed payment gateways.

Even after your self-exclusion period ends, your account will not be reactivated automatically. You will need to contact support directly to resume access. This delay is intentional — to prevent decisions made in the heat of the moment.

Change your password immediately and notify Jeebuz Live Support. You can request a temporary account lock. Enable 2FA to prevent this from happening again in the future.

No. Jeebuz never sells user personal data to advertisers or third parties. Information may only be shared with regulatory authorities when required by law or for security purposes.